Tromm International B.V. supplies products for the home and outdoors. Advice from specialists and fast delivery from Baarlo.
Customer Service
Track your order via your own Gewoon-Geregeld page
Would you like to know where your order is and when it will be delivered? Or was your order delivered incomplete? Check the status in the Gewoon-Geregeld portal.
Other matters you can arrange yourself
Create a return
Register a return in just a few steps.
Track order
Status, shipments and Track & Trace.
Question about your order
Directly links the order details.
Other question
We will be happy to help you.
How can we help you?
Frequently asked questions
Who is Tromm?
Where is my order?
All information can be found in Gewoon-Geregeld. After packing, you will receive an email with Track & Trace. The link is also available in the portal. Can’t find what you need? Use the contact form.
I want to return something
You have a 90-day cooling-off period. Register a return, warranty claim or repair via Gewoon-Geregeld. Select the products and follow the steps.
See also Returns and cancellations and Warranty and repair.
My order is not complete
An order may consist of several packages. In Gewoon-Geregeld, you can see per shipment which products have been delivered and which are still on their way.
I have received a damaged product
Is the product damaged or defective within the warranty period? Report the damage via Gewoon-Geregeld and add clear photos.
I have an advice or product question
Submit your question via the contact form. Your question will be forwarded to the right specialist.
Can I pick up or view products?
Visit our location by appointment: Kieënweg 10-2, 5991 EK Baarlo. A selection of products can be viewed and tested.
How can I pay?
You can pay with iDEAL, credit card and other common payment methods. Invoices can be found in the order email and in your account.
Where can I change my details?
You can change your address and preferences in your account. Without an account, you can manage your order via Gewoon-Geregeld.
Ask a question?
This is how you get help the fastest during busy periods
1
Use self-service
Track your order via Gewoon-Geregeld and register a return via the returns page.
2
Submit your question via the form
Your question goes directly to the right specialist and contains the information needed for a quick response.
3
Question sent
We will get to work. During busy periods, it may take a little longer. Your question is in the queue and will be handled.
Company details & info
Tromm International B.V.
Kieënweg 10-2, 5991 EK Baarlo, The Netherlands
Email: [email protected] • Tel: +31 088 9876 501
More information can be found on the privacy and terms page.