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Buyer protection

Right of withdrawal

Right of withdrawal

(for Tromm International BV, referred to below as Tromm)

 

The buyer must be a consumer to have a right of withdrawal (Art. 6:230h BW).

An order with a value of not more than €50 cannot be revoked (Art. 6:230h BW).

The delivery of an order that has been irrevocably mixed with other goods cannot be revoked (Art. 6:230p DCC).

A product that has been specifically manufactured for the order in question cannot be revoked (Art. 6:230p DCC).

A contract that is revoked with the sole purpose of being concluded again at a later date at a lower price is excluded from revocation.

Revocation does not require any reason, and results in the dissolution of the contract.

The Buyer can revoke up to 14 days after he has received (the first part of) the order (Art. 6:230o Dutch Civil Code).

During the cooling-off period, the Buyer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic assumption here is that the buyer may only handle and inspect the product as he would in a shop.

TROMM has a withdrawal form available on the website which can be filled out by the buyer. Click here to download the form.

After completion by the Buyer, TROMM will check whether the requirements for withdrawal have been met and if so: TROMM will refund the payment made by the Buyer, including any delivery costs paid by the Buyer (Art. 6:230r BW), within 14 days after receipt of the withdrawal form.

Buyer declares that repayment may be made to the account number that Buyer used for payment to TROMM, unless Buyer explicitly provides another account number.

The Buyer is obliged to return the revoked order to TROMM at its own expense, properly packed, undamaged, unused and within 14 days after revocation (art. 6:230s BW). Should the buyer fail to do so, parties agree on a penalty of € 25,- per day, including a part of a day, until the day TROMM has received the order. Returns are even free of charge if the UPS-form is used within the mentioned time period, which is provided by TROMM in the confirmation of revocation.

We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.

 

Complaints

 

If you have a complaint, please email info@tromm.com.

As of 15 February 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .

If your complaint is not yet being handled elsewhere then you are free to file your complaint through the platform of the European Union.

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