Complaints
At tromm.com, we strive to provide our customers with the best possible service. However, sometimes something can go wrong. We take every complaint seriously and will work with you to find an appropriate solution. Your satisfaction is our top priority.
Submitting a complaint
- Get in touch
Describe your complaint and the solution you would like. Please include your order number and, if possible, add photos or documents. - Confirmation
You will receive a confirmation within two business days, along with information about the next steps. - Substantive response
We aim to respond substantively within five business days. If more time is needed, we will inform you of the reason and the expected timeframe.
Please also check your “spam” folder if you do not receive a confirmation.
Not satisfied with the solution?
If we are unable to resolve the matter together, you can submit your complaint to an independent body:
- WebwinkelKeur mediation – via webwinkelkeur.nl
- European ODR platform – via ec.europa.eu